Why SOTI — and when does Intune fit instead?
SOTI for fleets with rugged devices (Zebra, Honeywell, hospitality tablets), kiosk-mode dedicated devices, line-of-business Android, hospitality and healthcare device deployments, complex enterprise mobility scenarios, or any environment where the device fleet looks nothing like a corporate phone-and-laptop list. Microsoft Intune for organizations standardized on Microsoft 365 (especially E5), Windows-heavy environments, and corporate BYOD where the M365 integration matters more than the mobility platform’s depth. We deploy either — or both, side by side, when the environment calls for it.
What does SOTI XSight actually do?
XSight is SOTI’s AI-powered device intelligence platform. It collects diagnostics continuously from every device in the fleet, baselines what “normal” looks like for each device class, and surfaces anomalies. Real examples of what it catches: a tablet’s battery degrading three weeks before it dies; a specific app crashing 4× more on one device model than others; a connectivity issue tied to a specific Wi-Fi AP at a specific time of day; a device falling out of compliance after a user-installed update. Engineers act on the alerts; AI handles the pattern recognition that no human has time to do across 500 devices.
Which devices does SOTI manage?
iOS, Android, Windows (10/11), macOS, and Linux (for IoT and rugged device classes). Specific strengths on the Android side for rugged manufacturer lines — the scanners, handhelds, vehicle-mounted devices, and dedicated-purpose tablets that get used in hospitality, healthcare, retail, and logistics. SOTI also manages purpose-built devices like key encoders, kitchen display systems, and other line-of-business hardware that traditional MDM platforms can’t touch.
What about HIPAA, PCI, and other compliance requirements?
The Regulated / Hospitality tier is built for this. SOTI policy profiles enforce encryption, screen-lock timeouts, conditional access, and remote wipe on lost or departed-employee devices. XSight provides the audit trail. PCI-DSS for payment-handling devices and HIPAA for clinical workflows both get formal policy templates and quarterly compliance audits. For deeper compliance program management beyond device-layer controls — SOC 2, ISO 27001, advanced NIST — see mycyberhub.ai.
Can you adopt our existing SOTI deployment?
Yes — that’s the Managed-only track. We audit the current tenant, review policy structure, identify what’s working and what isn’t, take operational handoff, activate XSight if you don’t have it, and bring 24×7 NOC monitoring online. Recommendations on cleanup or restructuring come during the first 60-90 days based on what XSight surfaces.
How does this relate to your other practices?
Each Centuric practice is its own focused product, designed to integrate without forcing a bundle. mywifihub.ai manages the Wi-Fi the devices ride on. myrfid.ai layers RFID asset tracking on the same network. mysupportdesk.ai handles end-user helpdesk, managed IT, and EDR. mycyberhub.ai runs the broader compliance program. Engage any one, or any combination.
How long does deployment take?
Small fleets (under 100 devices) typically four to six weeks from kickoff to managed-operations live. Mid-size (100-500 devices) eight to twelve weeks. Large hospitality or healthcare fleets (500+ devices) twelve to twenty weeks depending on phasing, regulatory requirements, and how the devices are distributed across properties. Existing-deployment adoption (Managed-only) usually two to three weeks for the tenant plus 60-90 days of XSight baselining.
What happens when a device is lost or an employee leaves?
Remote wipe is part of the standard managed workflow. Corporate-owned devices get a full wipe; BYOD devices get a selective wipe that removes only the corporate apps and data while preserving personal content. For hospitality — lost guest-facing tablets get geo-located, locked, and tracked. For healthcare — lost clinical devices get wiped immediately and the incident logged for HIPAA breach-assessment purposes.